This structure allows and encourages flexibility, responsiveness, empowerment, and innovation. With this structure, the company is well positioned to continue to provide the kinds of extraordinary services to its customers for which it has become well-known throughout the industry.

Quality
 
We have been committed to quality service to our customers since our beginning, but in 1990 a new structure began to take shape. We held several leadership conferences, based on the theme, “In Pursuit of Excellence,” from the studies of Tom Peters. Many of our associates attended the conferences in the years that followed. In 1990 we also began to study Dr. W. Edward Deming's philosophy of management. In early 1991 we selected seven key company leaders to form our Quality Steering Committee (QSC) and to become our advanced Deming students. Since then many associates have attended Deming seminars, and we have trained others internally in the Deming philosophy.

We have a customer-driven, people-centered approach to quality which recognizes the worth of the individual, and applies it in an aligned way to provide world-class services to our customers. It is our aim to continuously improve every system in our company in a way which improves our service and products.